Privacy Policy

Introduction

ClientEnginePro ("we," "us," or "our") is committed to protecting the privacy and personal information of our users, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

Information We Collect

We may collect the following types of personal information when you interact with our website, platform, or services:

• Contact Information: Name, email address, phone number, and business address provided through our contact forms, chat widget, or during account registration.
• Business Information: Company name, industry, website URL, and other business details provided during onboarding or service inquiries.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected through cookies and analytics tools.
• Communication Records: Records of communications between you and our team, including emails, SMS messages, and chat conversations initiated through our platform.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver and manage the services you have requested
• To send appointment reminders, booking confirmations, and service-related notifications
• To improve our website, platform, and services
• To comply with legal obligations

We do not use your information for purposes other than those stated above without your express consent.

Consent

We obtain your consent before collecting, using, or disclosing your personal information. By submitting your contact information through our website chat widget, contact forms, or during service enrollment, you consent to receiving service-related communications from us.

You may withdraw your consent at any time by contacting us at support@clientenginepro.ca or by replying STOP to any SMS message.

SMS and Electronic Communications

If you provide your mobile phone number through our chat widget or contact forms, you consent to receiving service-related text messages from ClientEnginePro. These messages may include responses to your inquiries, appointment reminders, and follow-up communications related to your service request.

• Message frequency varies based on your service interactions
• Message and data rates may apply
• Reply STOP to unsubscribe from SMS messages at any time
• Reply HELP for assistance

We comply with CASL requirements for all commercial electronic messages. You will not receive promotional messages unless you have provided express consent.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our platform, subject to confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of ClientEnginePro, our clients, or others

Data Storage and Cross-Border Transfer

Our platform infrastructure may process data on servers located outside of Canada, including in the United States. By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions outside of Canada where data protection laws may differ from those in your province or territory.

We take reasonable steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely dispose of it.

Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: